Although not an official part of our policies, refunds or replacements are sometimes given on a case-by-case basis even when we are not at fault, in order to help develop and promote the DIY vinyl wrap community. - The customer's words from the "Explain your issue in detail" portion of the warranty form for reference: "me & a buddy (both of us have put on several wraps) started to lay the wrap on my hood & i noticed it was crooked so we started to lift it to repositin it & it ripped on one corner so had to take it off then i noticed it took a piece large piece of the primer of the hood. The customer's original warranty request from Jwas determined to be "user installation error" and not a product defect, however, an exception was made and the customer was given a full refund. they tell me since it was replaced once they were not liable for any damage their product does/did to my paint on my hood! also they would not be liable for anything over what the cost of their product was $58! its gonna cost $500 to get the hood sanded & repainted!! still they dont see that they have to stand by their product for any reason what so ever & that yall wont do anything to them anyway much less say anything! i told them they were probably right because yall dont protect your american consumers more like the other way around!! isnt that right MR.BBB?Īfter an internal investigation into the handling of this case we believe the correct resolution has been made. ![]() they replaced it with no problem! well i recieved the second one & it was fine so i installed it, everything went perfect well the customer wanted it changed (after 6 months) to a different color so i started to remove the wrap nice & slow with a heat gun like ive always done (24x) this time it pulled alot of paint pff with it! i contacted them & after 4x i finally got the warranty form to send!! they had problems with their site not wanting to send any kind of warranty claim. I bought a hood wrap from these people & the first was no good had lines running through it.
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